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Sometimes when operating SmartBench, certain alarms can be triggered which will pause your job, or in some instances cancel your job altogether. We understand that having to cancel your job mid-operation for safety reasons can be frustrating, and so we have implemented a new procedure which makes troubleshooting your issue much easier.
The first & second screens will tell you why your job has stopped, and instruct you on how to report the issue.
The following screens will provide your alarm report for you to photograph or download to USB to send to support via the ticket system. You will also be given a link to the relevant troubleshooting article on our Knowledgebase which will explain more about the error.
The final screen will inform you that your job has been cancelled. With the information you now have, support will be able to help get you back up and running much faster once a support ticket has been raised.
As always it is highly recommend to stay up to date with the latest versions of software. If you experience any issues updating, please submit a support ticket