Submit A Ticket

We use a support ticket system to ensure all issues are tracked and monitored, and use the data generated to feed our product improvement program and development.

At Yeti Tool, we take customer support very seriously and we will aim to respond to your support ticket within 24 hours. Our response time normally depends on your time zone.

Our customer support team operates Monday to Friday between the hours of 8.00AM and 5.00PM UK time.

If you are outside of operating hours you may find the answer to your question in our Knowledgebase articles which contain tutorials for new users, common troubleshooting issues and best practices for using SmartBench

To submit a support ticket you will need to have an account. This will ensure you can view responses, receive email notifications and have access to any attachments we send in relation to your issue, as these will only appear on the "Your Tickets" page.

Registration is simple and free!

Please ensure the address entered below is your correct preferred delivery address as we use this to send you required parts

We will always respond to your ticket, please log back onto your ticket to view responses - some email providers block notifications for replies to tickets