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Troubleshooting

This article will show you how to solve any problems you might encounter while using SmartTransfer.

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Unable to install SmartTransfer app

Please ask your IT administrator for assistance in this matter. We are unable to support your individual PC needs until SmartTransfer is running.

Unable to find SmartBenches

If your SmartBench does not show up on the initial scan, check:

  • SmartBench is on.

  • SmartBench console has software version v2.0.0 or above.

  • SmartBench is connected to wifi (see the IP address at the bottom left of the Console screen, see image below).

  • Your PC is connected to the same wifi network.

  • Finally press the “refresh” button on the top right corner of the SmartTransfer app.

Unable to transfer file to a connected SmartBench

If you receive a message that your file failed to transfer, check your network connection on both your computer and the SmartBench.

If issue still did not resolve then do the following:

  • Close SmartTransfer

  • Re-establish WIFI connection

  • Open Smart Transfer and try again

 

If this behaviour persists, please click here to contact support.

Nothing happens when I drag and drop my files

If you do not see the text change to “Transferring” when dropping a file into the transfer screen, please ensure you have not launched the program as an Administrator. Please close the program completely and then launch by pressing the Windows button on your keyboard, searching for “SmartTransfer application” and clicking “Open”.

 

If this behaviour persists, please click here to contact support.

Transfer is successful, but I can’t see my file on the Console

The filechooser will only display files with a .nc and .gcode extension


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Rami

Rami is the author of this solution

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Updated on Wed, 24 Nov 2021