We use a support ticket system to ensure all issues are tracked and monitored, and use the data generated to feed our product improvement program and development.
At Yeti Tool, we take customer support very seriously and we will aim to respond to your support ticket within 24 hours within weekdays. Our response time normally depends on your time zone.
Our customer support team operates Monday to Friday between the hours of 8.00AM and 5.00PM GMT.
If you are outside of operating hours you may find the answer to your question in our Knowledgebase articles which contain tutorials for new users, common troubleshooting issues and best practices for using SmartBench
We are closed on the 29th of March and the 1st of April for Easter, please submit your ticket as normal but be aware we will be returning on Tuesday the 2nd of April