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How to download a console software update using a USB stick

If your console is not connected to a wifi network, you can still update the console software by downloading it from our website, and putting it on a USB stick.

Press the button to download the latest Console release:

Download Now

You will see the file as it downloads in the bottom left corner of your screen. 

Because it contains the software for the whole console, it might take a minute!  

Putting the software on to your USB stick

You will need a USB stick, and a computer with an internet connection. 

Plug your USB stick into a USB port on your computer. 

When your file has finished downloading (you will know because it won’t show any kind of loading bar), click on the arrow next to the filename to open an options menu. 

One of the options will say something like “Show in Folder” or “Show in Finder”, depending on your computer. Click on this option.

Unless you have changed the settings on your computer, it will open the Downloads folder, containing the file. 

Don’t worry if your screen doesn’t look exactly like this one - different computers will have different layouts. 

Copy and paste, or click and drag the file into the folder for your USB stick. (No need to unzip)

Your USB stick might have a different name, maybe matching the brand that is written on it. If you are not sure, you can unplug it and plug it back in to see if a new name appears in your folder menu. 

When the file has copied across, right click on the USB stick folder and select “Eject (Name of your USB Stick)”.

Do not rename the file, or put it into extra folders on your USB stick, as the console might not be able to find it to carry out the update.

When the USB stick has finished ejecting, its name will disappear from the menu, and you might see a message come up on your desktop to say that it has been ejected. 

You can now remove your USB stick from your computer, and plug it into your SmartBench console.

Updating your console

You will find the USB port on the right hand side of the console. Plug your USB stick into this port.

In the console menu, use the arrow buttons to scroll through until you see the Update button. 

Press the “Update” button.

You can press the refresh button to see the newest version, if it is not already shown.

Press the Update button on the bottom right of the screen.

If the software update was successful, you will see the following popup: 

Your console will then reboot automatically. 

It is very important that you do not restart SmartBench manually until the console screen tells you to do so. 

You will see a screen that says “Please restart SmartBench now”. 

Power cycle your machine using the main power button (this is now safe to do). 

Congratulations, you now have up-to-date software on your console! 

When you have finished updating your console, you can delete the software file from your USB stick, and your computer. 

We recommend regularly updating your console to keep up with the latest features and bug fixes. 


Click here to learn how to download a software update over a wifi network.

Click here if your software update was not successful, as you may be able to repair it yourself.

Click here if you want to learn how to connect your console to a wifi network. 


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Elliot. is the author of this solution

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Updated on Wed, 03 May 2023