Our knowledgebase contains all the information you need to know about all things SmartBench
If you are experiencing console USB issues you can reset the console USB drivers via USB first aid in the system tools section
Also ensure there is no dust or debris blocking the USB port of the console and that the USB stick works in another device
Elliot. is the author of this solution
Glad we could be helpful. Thanks for the feedback.
Sorry we couldn't be helpful. Your feedback will help us improve this article.