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Touchscreen unresponsive or blank screen

How to fix a touchscreen that is broken, unresponsive or does not turn on at all. This article does not cover if you can see the console screen backlight turning on

The Smartbench Console uses a touchscreen interface

The touch screen is used to control all command functions which direct the movement of the various SmartBench elements.

If the touchscreen is unresponsive. The Console screen will need to be replaced. If you are in warranty please contact us through the Support Ticket system and we will work to resolve your issue as quickly as possible. Should this occur outside of the warranty cover period, then we supply these Raspberry Pi 7" Touch Screen's direct on our website if you would like to purchase from ourselves along with a guide on how to swap this out

If this article didn't solve your problem, please submit a support ticket here

Elliot.

Elliot. is the author of this solution

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Updated on Tue, 01 Aug 2023