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First fully remove and disconnect your console from your Smartbench and place it screen down onto a flat (preferably soft) surface ensuring that there is nothing on the surface that could scratch or damage the screen. We recommend laying it down on a microfiber cloth.

You will need to scroll to the section relevant to your console version detailed in (2. Console identification)

Standard Console Pi3 (CS0003 - CS2053)

Once the console is removed and in a suitable position start by loosening the two PZ1 screws holding the cable strain relief clamp in place.

Now the screws are removed you will be able to lift the cable strain relief clamp out to reveal the connector.

To remove the cable simultaneously press down on the retaining clip and pull the cable out.

Next, remove the four bolts with a 2mm Hex Driver

With the bolts removed you should now be able to lift the case and back plate off as one piece.

You can now access the SD card. The SD card is located behind the display loom on the Raspberry Pi (the middle PCB in the stack). You may need a pair of tweezers to make removal/installation easier.

Standard Console Pi4 with loom (CS2054 - CS2416)

Your console also contains a Micro SD card extension loom between the Pi and the outside of the case. This should also be removed as it is a known point of failure.

Once the console is removed and in a suitable position start by loosening the two PZ1 screws holding the cable strain relief clamp in place.

Now the screws are removed you will be able to lift the cable strain relief clamp out to reveal the connector

To remove the cable simultaneously press down on the retaining clip and pull the cable out.

Step 2) Micro SD card removal

Remove the micro SD card by removing the cover plate and using tweezers remove the SD Card

Step 3) Console backplate removal

Next, remove the four screws with your 2mm Hex Driver.

After the bolts have been removed - remove the back plate by lifting it upwards and placing it to the side. Unplug the micro SD card extender by pulling it outwards

Note: It can take a little force to remove the console backplate

Step 4) Removal of micro sd card extension loom

Unplug the micro sd card extension loom labelled above this may be glued into place and will need removing.

This can either be fully removed off of the console backplate and discarded, or simply taped out of the way as shown below:

Standard Console Pi4 no loom (CS2417 - CS2580)

Once the console is removed and in a suitable position start by loosening the two PZ1 screws holding the cable strain relief clamp in place

Now the screws are removed you will be able to lift the cable strain relief clamp out to reveal the connector.

To remove the cable simultaneously press down on the retaining clip and pull the cable out.

Next, remove the four bolts with a 2mm Hex Driver

With the bolts removed you should now be able to lift the case and back plate off as one piece.

You can now access the SD card. The SD card is located behind the display loom on the Raspberry Pi (the middle PCB in the stack). You may need a pair of tweezers to make removal/installation easier.

Standard Console Pi4 with access panel (CS2580 Onwards)

Once the console is removed and in a suitable position start by loosening the two PZ1 screws holding the cable strain relief clamp in place.

Remove the micro SD card cover located on the rear

Remove the old Micro SD card

Console XL

Remove the Console XL micro SD card cover

Step 2) Remove the old Micro SD card

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